Applicable law:

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Work Guarantees:

All works guaranteed for 3 months from date of completion, this covers labour (our guarantees are not insurance backed), please see our full guarantee document for further information. Boilers are also subject to a specific manufacturer’s warranty details of which will be provided on request. Your statutory rights are not affected by our guarantee.

Complaints:

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07760464745, or write to us at 27 Brecon Avenue, Drayton, Portsmouth, PO6 2AN or email us at graeme@excel-gas.co.uk and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Gas Safe also operate a complaints procedure and you can access this by visiting www.gassaferegister.co.uk or by calling 0800 4085500